Thank you for shopping with Clara Mendes. We want you to love every piece you bring home. If something isn't right, we're here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
To start a return, submit a request through your customer account where available, or email hello@shopclaramendes.com with your order number and reason for the return. We will provide return instructions once your request is approved.
Return shipping
For an ordinary return, you are responsible for arranging and paying the return postage. If an item is defective, damaged, or incorrect, Clara Mendes will cover reasonable return shipping costs and arrange a replacement or refund at no additional cost to you.
Cancellations and EU withdrawal
Customers in Cyprus and the European Union may submit a cancellation or withdrawal request electronically through their customer account where available, or by emailing hello@shopclaramendes.com. Orders may be cancelled until fulfillment. After fulfillment or delivery, the 30-day return process applies. This policy does not limit any statutory cancellation, withdrawal, or consumer rights that apply to you.
Non-returnable items
The following items cannot be returned except where applicable law requires otherwise:
- Custom or personalized orders
- Items marked as final sale
- Items that have been used, assembled, or altered
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and, where relevant, photos. We will arrange a replacement or full refund at no additional cost to you. Reporting within 7 days helps us resolve the issue quickly and does not limit statutory rights.
Customs and duties
For international orders, import duties, taxes, and customs charges are the customer's responsibility unless they were collected at checkout or applicable law requires otherwise. Charges paid directly to customs authorities may not be refundable by Clara Mendes. Contact your local customs authority about any refund they may provide.
Refunds
Once we receive and inspect your return, we will notify you by email. If approved, we will process the refund to your original payment method within 5–10 business days. Your bank or card provider may take additional time to post it. Original shipping charges are non-refundable for ordinary returns, but this does not apply when the return is due to a defective, damaged, or incorrect item or where applicable law requires otherwise. Where statutory withdrawal rules apply, we will also comply with the legally required refund timing and may withhold reimbursement until we receive the goods or evidence that they were returned.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original and place a new order.
Late or missing refunds
If you haven't received your refund within 10 business days of our confirmation, please check with your bank or card provider first. If you still have not received it, contact us at hello@shopclaramendes.com.
Questions
For questions about returns, cancellations, withdrawal, or refunds, contact hello@shopclaramendes.com.